TERMS OF USE

Last updated: August 19, 2026

Welcome to ESGreen.

The ESGreen website is operated by ESGreen Joint Stock Company (“ESGreen”, the “Company”, “we”, “us”, or “our”).

These Terms of Use (“Terms”) govern your access to and use of the ESGreen website, including the content, features, forms, tools, and services made available through the website.

By accessing or using the website, you acknowledge that you have read, understood, and agreed to comply with these Terms. If you do not agree with any part of these Terms, please discontinue your use of the website.

1. Scope of Application

These Terms apply to your access to and use of the ESGreen website and any content, features, tools, or services provided through the website.

ESGreen provides technology solutions and services that support businesses in areas including:

  • Greenhouse gas (GHG) inventory and emissions management;
  • Emissions data management and GHG inventory reporting;
  • ESG assessment and scoring;
  • Management, consolidation, and reporting of ESG and sustainability data;
  • Development of Net-Zero strategies and roadmaps;
  • Consulting services and solutions related to environmental management, climate change, and sustainable development.

Certain ESGreen products or services may be subject to separate contracts, quotations, service agreements, data processing agreements, or other specific terms.

If there is any inconsistency between these Terms and a separate written agreement between ESGreen and a customer, the terms of the separate agreement shall prevail with respect to the relevant product or service.

2. Purpose of the Website

The ESGreen website is designed to:

  • Introduce the Company and ESGreen’s solutions, products, and services;
  • Provide information, knowledge, and reference materials relating to GHG inventories, ESG, Net Zero, and sustainable development;
  • Help customers learn about and register for ESGreen solutions;
  • Receive consultation requests, demo requests, contact information, and other support requests;
  • Provide access to certain ESGreen platforms, software, or online tools.

Information provided on the website is intended for informational and reference purposes unless otherwise agreed in writing between ESGreen and the customer.

3. User Conditions and Responsibilities

By accessing or using the website, you agree to:

  • Use the website only for lawful purposes;
  • Provide accurate and appropriate information when submitting forms, registering an account, or requesting consultation;
  • Not use the website in any manner that may disrupt, overload, or adversely affect the normal operation of the system;
  • Not gain unauthorized access to accounts, servers, databases, or restricted areas of the system;
  • Not distribute malicious code, viruses, malware, or other components that may adversely affect the website or other users;
  • Not intentionally interfere with, disable, or circumvent the website’s security mechanisms;
  • Not use automated tools to collect data at a scale that may affect the operation of the website;
  • Not use ESGreen content for unlawful purposes or in any manner that infringes the legitimate rights and interests of ESGreen or any third party.

If you use the website or ESGreen services on behalf of a company or organization, you confirm that you have the appropriate authority to do so.

4. User Accounts

Certain ESGreen products or services may require users to register for an account.

When creating and using an account, you are responsible for:

  • Providing accurate and up-to-date information;
  • Keeping your username, password, and other authentication information secure;
  • Not sharing your account in violation of ESGreen’s policies or agreements;
  • Notifying ESGreen within a reasonable period if you discover or suspect unauthorized access;
  • Taking responsibility for activities carried out through your account to the extent permitted by law.

ESGreen reserves the right to take necessary protective measures, including temporarily restricting or suspending an account, where there are signs of unauthorized access, information security risks, or violations of these Terms.

5. Data Provided by Customers and Users

Customers and users retain their lawful rights to the data, documents, and information they provide to ESGreen, unless otherwise agreed in writing.

By providing data to ESGreen, you confirm that:

  • You have the lawful right to provide and use such data;
  • The provision of such data does not infringe the rights of any third party;
  • The data provided is sufficiently accurate and complete for its intended purpose.

To the extent necessary to provide its services, ESGreen may process data for the purposes of:

  • Operating software and systems;
  • Performing calculations, analyses, and reporting;
  • Providing user support;
  • Detecting and resolving technical issues;
  • Maintaining system safety and security;
  • Fulfilling contractual or legal obligations;
  • Carrying out other purposes communicated to customers in accordance with applicable regulations.

Where ESGreen and the customer have entered into a separate data processing agreement, data processing shall be carried out in accordance with that agreement.

6. Greenhouse Gas Inventories and Calculation Results

ESGreen solutions may assist users in collecting data, calculating emissions, managing emission sources, consolidating results, and preparing greenhouse gas inventory reports.

Calculation results depend on various factors, including:

  • Input data;
  • Emission factors;
  • Calculation methodologies;
  • Inventory boundaries;
  • Assumptions and calculation rules;
  • Standards, guidelines, or regulations applicable at the relevant time.

Customers are responsible for ensuring the accuracy, completeness, and suitability of the source data they provide.

ESGreen makes reasonable efforts to develop and update its calculation tools in accordance with applicable regulations, standards, and professional methodologies. However, results generated by the software are intended to support calculation, management, and reporting activities and shall not automatically be regarded as independently verified, certified, or assured results.

Where a report is required to be appraised, verified, certified, or approved by a competent authority or organization, the customer is responsible for completing the applicable procedures.

7. ESG Assessment and Automated Tools

Certain ESGreen features may use algorithms, assessment rules, automation technologies, or artificial intelligence to support the consolidation, analysis, or assessment of ESG data.

These results are designed to help businesses:

  • Assess their current status;
  • Identify data or governance gaps;
  • Monitor ESG indicators;
  • Support the development of improvement plans.

Assessment results depend on the input data, assessment criteria, and methodologies applied.

Unless otherwise agreed, automated results generated by the system shall not be considered an ESG certification, credit rating, audit opinion, independent verification, or third-party assurance.

Important business decisions should be considered in conjunction with source data, the organization’s operational context, and appropriate professional advice.

8. Net-Zero and Sustainability Content

Content relating to Net Zero, emissions reduction, carbon markets, ESG, greenhouse gas inventories, and sustainable development is provided on the website for informational purposes and to help users understand these topics.

Laws, standards, technical guidelines, emission factors, and reporting requirements may be updated over time.

Accordingly, general information available on the website should not automatically be regarded as legal advice, audit advice, or professional advice tailored to a specific business.

For matters involving specific compliance requirements, customers should refer to the regulations, standards, and guidelines in force at the time of implementation.

9. Intellectual Property Rights

Unless otherwise stated, all intellectual property rights relating to the website and content developed by ESGreen are owned by ESGreen Joint Stock Company or lawfully used by ESGreen.

Such content includes, but is not limited to:

  • The ESGreen trade name and trademarks;
  • Logos and brand identity elements;
  • Website design and interface;
  • Articles, professional content, and documents;
  • Images, graphics, icons, and videos;
  • Databases and data structures;
  • Tables, forms, and report templates;
  • Methodologies, models, and assessment structures;
  • Software, source code, and system functionalities.

Users may access and use publicly available content on the website for lawful reference purposes.

Unless authorized by ESGreen or otherwise permitted by law, users may not:

  • Copy or republish content for commercial purposes;
  • Modify or create derivative works from content owned by ESGreen;
  • Sell, sublicense, or distribute ESGreen software;
  • Reverse-engineer, decompile, or attempt to access the software source code, except where permitted by law;
  • Use the ESGreen name, logo, or trademarks in a manner that may create confusion regarding partnership, sponsorship, or endorsement by ESGreen.

Trademarks, logos, documents, or other third-party content appearing on the website remain the property of their respective owners.

10. Personal Data and Privacy

ESGreen respects the privacy of users and is committed to protecting personal data.

When users interact with the website or ESGreen services, ESGreen may process information including:

  • Full name;
  • Email address;
  • Telephone number;
  • Company or organization name;
  • Job title or department, where provided;
  • Content of consultation or support requests;
  • Technical information necessary to operate and protect the website.

Personal data is processed in accordance with ESGreen’s Privacy Policy, applicable consent or other lawful grounds for processing, and applicable laws and regulations.

Users may refer to the Privacy Policy for further information regarding the types of data processed, processing purposes, retention periods, data subject rights, and how to contact ESGreen regarding personal data matters.

11. Cookies and Similar Technologies

The website may use cookies or similar technologies to:

  • Maintain website functionality;
  • Remember certain user preferences;
  • Analyze website performance;
  • Improve the user experience;
  • Maintain security and detect unusual activities.

Non-essential cookies will be used in accordance with ESGreen policies and applicable laws and regulations.

Users may manage certain types of cookies through their browser settings or through cookie management tools provided on the website, where available.

12. Third-Party Links and Services

The ESGreen website may contain links to websites, platforms, documents, or services operated by third parties.

These links are provided to help users access relevant information or functionality.

Unless expressly stated otherwise, the inclusion of a link does not mean that ESGreen owns, controls, endorses, or guarantees all content or activities of the relevant third party.

When accessing third-party websites or services, users are responsible for reviewing the applicable terms of use and privacy policies of those third parties.

13. Website and Service Availability

ESGreen makes reasonable efforts to maintain the stable, secure, and continuous operation of its website, software, and related systems.

However, access may occasionally be interrupted due to:

  • System maintenance or upgrades;
  • Technical issues;
  • Infrastructure or network failures;
  • Cybersecurity risks;
  • Requirements imposed by competent authorities;
  • Events beyond ESGreen’s reasonable control.

ESGreen may maintain, modify, or update the website and system functionalities in order to improve performance, security, or service quality.

Within reasonable limits, ESGreen will make efforts to minimize the impact of such activities on customers.

14. Limitation of Liability

ESGreen makes reasonable efforts to ensure that the information and functionality provided through the website are of appropriate quality and reliability.

However, to the extent permitted by law, ESGreen shall not be liable for losses arising directly from a user:

  • Providing inaccurate, incomplete, or outdated data;
  • Using the website or software contrary to applicable instructions;
  • Using calculation or assessment results outside their intended scope;
  • Relying solely on general website information when making decisions that require professional advice;
  • Using third-party websites or services linked from the website;
  • Disclosing login information or failing to implement reasonable security measures within the user’s responsibility.

These Terms do not exclude or limit any liability of ESGreen that cannot lawfully be excluded or limited.

For services provided under a contract, the rights, obligations, and limitations of liability of the parties shall be determined by the relevant contract.

15. Suspension or Termination of Access

ESGreen reserves the right to temporarily restrict or terminate access to the website, an account, or a service where there are reasonable grounds to believe that a user:

  • Has violated these Terms;
  • Is using the system for unlawful purposes;
  • Creates a risk to the security or operation of the system;
  • Infringes ESGreen’s or a third party’s intellectual property or other lawful rights;
  • Engages in fraudulent activity or unauthorized access.

Any measures taken will be appropriate to the nature of the circumstances, the agreements between the parties, and applicable law.

16. Changes to Website Content and Services

ESGreen may update, supplement, or modify website content, design, functionality, or services in order to:

  • Improve the user experience;
  • Improve system quality and security;
  • Introduce new products or features;
  • Reflect changes in laws, standards, or professional methodologies;
  • Meet the operational requirements of the Company.

Certain features may be modified, replaced, or discontinued from time to time.

Where changes affect services already provided under a customer contract, such changes shall be implemented in accordance with the applicable contract.

17. Changes to These Terms of Use

ESGreen may update these Terms when necessary to reflect:

  • Changes to the website or services;
  • Changes in the Company’s operations;
  • Technological developments;
  • Changes in applicable laws or regulations;
  • Security or system governance requirements.

The updated version will be published on the website together with the date of the most recent update.

Where changes materially affect users’ rights or obligations, ESGreen may provide additional notice as appropriate.

Your continued use of the website after the updated Terms take effect will be deemed acceptance of the revised Terms to the extent permitted by law.

18. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Vietnam.

If a dispute arises in connection with access to or use of the website, the parties are encouraged to first attempt to resolve the matter through good-faith discussion and negotiation.

If the dispute cannot be resolved through negotiation, it shall be submitted to a competent court in Vietnam in accordance with applicable law, unless otherwise agreed by the parties in writing.

19. Severability

If any provision or part of these Terms is determined to be invalid, unlawful, or unenforceable, that provision or part shall be modified or removed to the extent necessary.

The remaining provisions of these Terms shall remain in full force and effect.

20. Contact ESGreen

If you have any questions, requests, or feedback regarding these Terms of Use, the website, or ESGreen services, please contact:

ESGREEN JOINT STOCK COMPANY

Address: 8th Floor, Diamond Flower Tower, 48 Le Van Luong Street, Yen Hoa Ward, Hanoi, Vietnam

Email: contact@esgreen.vn

Phone: 0856 357 968

Business hours: Monday–Friday, 9:00 AM–6:00 PM